Política de reembolso

📄 Refund & Service Policy

Ávila Tech Solutions LLC

At Ávila Tech Solutions LLC, we are committed to delivering high-quality installation and technology services. Due to the nature of our work, the following policy applies to all services and equipment provided.

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1. Service Completion & Acceptance

All services are considered complete once the installation, configuration, and testing have been performed and approved on-site or remotely. By proceeding with the service, the client acknowledges that the work has been completed as agreed.

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2. No Returns on Services

All service-based work, including but not limited to security camera installation, network setup, and system configuration, is non-refundable once completed.

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3. Issue Resolution

If any issue arises related to the installation or system performance, clients must notify us within 48 hours of service completion.

Our team will assess the issue and, if related to our installation or workmanship, we will provide the necessary adjustments or corrections at no additional labor cost.

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4. Refund Eligibility

Refunds are not standard and are only considered under the following conditions:

• The issue cannot be resolved after reasonable attempts
• The issue is directly caused by our workmanship
• The request is submitted within the 48-hour reporting period

All refund requests are subject to internal review and approval.

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5. Equipment & Manufacturer Warranty

All equipment provided is subject to the manufacturer’s warranty, not Ávila Tech Solutions LLC.

We will assist in facilitating warranty claims when applicable, but we are not responsible for manufacturer defects or failures.

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6. Customer-Supplied Equipment

We are not responsible for the performance, compatibility, or reliability of equipment supplied by the customer. Labor for installation is non-refundable regardless of equipment performance.

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7. Service Limitations

Our responsibility is limited to the scope of work agreed upon. We are not liable for:

• Internet or network provider issues
• Power outages or electrical issues
• Third-party system failures
• Environmental or structural limitations

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8. Cancellations

Appointments must be canceled at least 24 hours in advance.
Late cancellations or no-shows may be subject to a service fee.

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9. Contact Information

For any service-related concerns, please contact us:

Ávila Tech Solutions LLC
Email: info@avilatechsolutions.com
Phone: 732-749-9049

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